Bilingual Medical Administrative Coordinator

About the role

The company is a U.S.-based healthcare support organization that provides remote administrative assistance to medical practices. As a Bilingual Medical Administrative Coordinator you will support U.S. healthcare teams by managing patient information, insurance verification, prior authorizations, and provider credentialing, all from a remote location.

Key responsibilities

• Review and update patient demographics in EMR/EHR systems, upload lab reports and clinical notes, and verify insurance eligibility.
• Assist with medical, procedure, and prescription prior authorizations, submit requests, track status, and follow up on denials.
• Coordinate prescription refill requests with pharmacies and keep medication‑related documentation up to date.
• Support provider enrollment by maintaining CAQH and other credentialing platforms, monitoring licenses, DEA registrations, and insurance contracts.
• Communicate with patients, providers, insurers, and pharmacies while ensuring confidentiality of protected health information.

Required profile

• At least 1 year of experience in medical administration, reception, or healthcare virtual assistance.
• Advanced English (C1/C2) and fluent Spanish, both written and spoken.
• Experience verifying patient insurance eligibility and benefits.
• Ability to work independently during U.S. business hours.

Required skills

• Proficiency with EMR/EHR systems.
• Insurance verification and prior‑authorization processes.
• Knowledge of provider credentialing platforms such as CAQH.
• Understanding of HIPAA and healthcare documentation standards.