Remote Human Resources Manager - Performance & Culture

About the role

As a Human Resources Manager at Valatam, you will build a results‑driven HR function that reduces preventable turnover, addresses Virtual Assistant concerns, manages client‑reported performance issues, and continuously improves the Virtual Assistant experience while supporting overall company objectives.

Key responsibilities

• Develop and execute strategies to improve VA retention, monitor KPIs and early warning signs.
• Analyze resignations, client‑requested replacements and turnover causes to identify improvement opportunities.
• Design and run satisfaction surveys, implement action plans for recurring concerns.
• Lead, coach and evaluate the HR team through one‑ons, performance reviews and clear KPIs.
• Oversee VA performance concerns, client feedback, PIPs and timely follow‑up.
• Prepare and present HR reports with actionable insights and align HR strategies with company objectives.
• Develop, update and enforce HR policies, SOPs, disciplinary matters and compliance.
• Manage VA onboarding/offboarding, HR records, compensation and benefits administration.
• Lead VA engagement, recognition, culture and volunteering initiatives.
• Optimize HR processes, tools and workflows, identifying opportunities to standardize and automate.

Required profile

• Fluent in English (C1/C2) with 3‑5 years HR experience, including at least 2 years in a leadership role.
• Experience in Staffing, BPO or Outsourcing industry preferred.
• Bachelor's degree in Psychology, Human Resources, Business Administration or related field preferred.
• Strong analytical skills to translate HR data into actionable retention initiatives.
• Proven ability to lead teams, establish KPIs, drive accountability and achieve measurable results.
• Excellent interpersonal, communication and stakeholder management skills.

Required skills

• Analytical data interpretation
• Performance improvement planning
• Employee relations and conflict resolution

What we offer

• Hourly rate equivalent to approximately USD $2,000 per month, based on experience.
• Paid time off and performance bonuses.
• Monthly medical insurance stipend after eligibility.
• Birthday and work‑anniversary bonuses.
• Gym and wellness allowance with unlimited online fitness classes.
• Company events and Christmas celebrations.
• Fully remote role with direct exposure to senior leadership.