Contact Center Officer

About the role

The Contact Center Officer will handle inbound phone calls from BAC customers, addressing their needs related to banking products and services, and promoting appropriate solutions in line with established quality standards.

Key responsibilities

• Attend client inquiries and transactions via telephone according to company policies.
• Maintain service standards and ensure compliance with procedural guidelines.
• Promote the placement of banking products and services to customers.
• Document interactions accurately in the system.

Required profile

• Student or recent graduate of a university degree.
• 0 to 1 year of experience in telephone customer service.
• Ability to work in a fast‑paced call‑center environment.

Required skills

• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint).