Case Manager

Excello · Département de Managua

New

Junior 🇬🇧 English

Job description

About the role

The Case Manager provides comprehensive administrative and legal support for assigned cases until they are transitioned to an attorney, ensuring proactive case tracking and client engagement.

Key responsibilities

Manage multiple time‑sensitive cases simultaneously, maintaining up‑to‑date knowledge of status, requirements and next steps.
Communicate proactively with clients via phone and written correspondence, guiding them on documentation, legal processes and deadlines.
Document client information and case activities in the case management system, securely store supporting documents and prepare appeals within timelines.
Collaborate with case managers on claim reviews, denials, appeals and withdrawals, and escalate missed deadlines or inconsistencies to supervisors.

Required profile

Strong verbal and written communication skills.
Minimum 1–2 years of customer service experience within the BPO industry.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Excello.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Nicaragua.

Salaries by job title

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 1 day ago

Expires 1 month from now

5 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Excello

Département de Managua

Related job offers

Emplois à Département de Managua Métier : Legal & Law