Case Manager
Excello · Département de Managua
Descripcion del puesto
About the role
The Case Manager provides comprehensive administrative and legal support for assigned cases until they are transitioned to an attorney, ensuring proactive case tracking and client engagement.
Key responsibilities
- Manage multiple time‑sensitive cases simultaneously, maintaining up‑to‑date knowledge of status, requirements and next steps.
- Communicate proactively with clients via phone and written correspondence, guiding them on documentation, legal processes and deadlines.
- Document client information and case activities in the case management system, securely store supporting documents and prepare appeals within timelines.
- Collaborate with case managers on claim reviews, denials, appeals and withdrawals, and escalate missed deadlines or inconsistencies to supervisors.
Required profile
- Strong verbal and written communication skills.
- Minimum 1–2 years of customer service experience within the BPO industry.
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Publicado hace 15 horas
Expira en 1 mes
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Excello
Département de Managua
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