Operations Administrative Assistant

About the role

We are looking for an Operations Administrative Assistant to join our boutique agency that provides operational services to small businesses across the United States. In this role you will keep daily activities running smoothly, support both clients and internal teams, and help create organized processes that enable high‑quality service delivery.

Key responsibilities

• Provide day‑to‑day administrative and operational support to clients and internal team members.
• Manage calendars, appointments, meetings, scheduling requests, and follow‑ups.
• Monitor tasks and deadlines, proactively following up with relevant parties to keep projects on track.
• Communicate professionally with clients, vendors, candidates, and other stakeholders via email and messaging platforms.
• Maintain and update spreadsheets, databases, CRM records, trackers, and internal systems.
• Create, update, and organize SOPs, documentation, templates, and training resources.
• Assist with client and employee onboarding and other coordination activities as needed.
• Prepare presentations, documents, reports, and other internal or client‑facing materials.
• Support leadership and clients with administrative requests and special projects.
• Identify inefficiencies and recommend proactive solutions.

Required profile

• Highly organized with strong attention to detail.
• Proactive and able to follow up without constant reminders.
• Excellent communicator comfortable interacting with clients, vendors, team members, and leadership.
• Ability to create structure from scattered information and develop clear processes.
• Resourceful, willing to figure out solutions before seeking help.
• Capable of managing multiple priorities while maintaining quality.
• Adaptable to shifting business priorities and comfortable supporting various areas.

Required skills

• Proficiency with standard office software (word processors, spreadsheets, email, and calendar tools).
• Experience using CRM platforms to manage records and workflows.
• Ability to create presentations and documents using common productivity tools.

What we offer

• Competitive monthly salary ranging from $800 to $1,200 USD.
• Opportunity to work in a fast‑growing boutique agency serving small businesses.
• Professional development through exposure to diverse operational functions.
• Supportive team culture that values curiosity, ownership, and excellence.