Front Desk Receptionist (ModMed EMA) – Remote Full‑Time

About the role

We are looking for two friendly, articulate, and highly organized Front Desk Receptionists with hands‑on experience using the ModMed (EMA) electronic medical record. The role is fully remote, full‑time (40 hours/week) and serves as the primary point of contact for a virtual medical practice.

Key responsibilities

• Answer high‑volume inbound calls promptly, address patient inquiries, take detailed messages and route complex requests.
• Book, reschedule, and cancel patient appointments in ModMed (EMA) while optimizing provider schedules.
• Perform real‑time insurance eligibility checks, verify benefits, copays and deductibles, and update coverage details in the EMR.
• Assist patients with portal registration, digital intake forms and pre‑appointment instructions.
• Maintain an active camera‑on presence throughout the shift to enable immediate team communication and collaboration.
• Document all patient interactions and call notes accurately within the EMR.

Required profile

• Proven experience in medical reception, appointment scheduling and insurance verification.
• Exceptional verbal and written English communication skills with a professional phone demeanor.
• Comfortable working in a virtual team environment and maintaining a camera‑on presence for the full shift.
• Private, HIPAA‑compliant home workspace with reliable PC/Mac, high‑speed internet and a noise‑cancelling headset.