Healthcare Case Manager (Remote)

About the role

We are looking for a Case Manager to join our team full‑time, facilitating seamless service delivery and supporting families, caregivers, and providers.

Key responsibilities

• Daily check of all previous day sessions and provide constant feedback to caregivers and patients.
• Handle the pre‑billing process weekly, ensuring caregiver visits are assigned, tracked, and match insurance‑authorized hours.
• Maintain constant communication with US insurance companies and address issues that arise during ongoing visits.
• Provide timely updates on case status, service authorizations, and workload.

Required profile

• Advanced English proficiency.
• Strong customer service, organization, proactivity, and attention to detail.
• Ability to prioritize tasks, self‑organize, and keep thorough records.

Required skills

• Google Suite (Drive, Gmail, Docs, Sheets).
• Microsoft Office (Word, Excel).
• Internal CRMs.
• Hubstaff (Web and Desktop apps, Tasks).
• WhatsApp groups and Zoom meetings.

What we offer

• Competitive pay in US dollars.
• Paid extra hours.
• Flexible time‑off.
• 100 % remote work.
• Opportunity to grow.