Bilingual Medical Front Desk Specialist (Pediatrics)

About the role

We are seeking a patient‑focused, organized Front Desk Medical Assistant to support a pediatric practice. The ideal candidate has hands‑on experience in a U.S. pediatric clinic and excels at high‑volume call management, scheduling, onboarding families, and vaccine coordination.

Key responsibilities

• Serve as primary contact via phone and messaging (Spruce), manage front‑desk communication and appointment scheduling.
• Register and onboard new pediatric patients, handling intake paperwork and consents through DocuSign.
• Coordinate pediatric vaccination schedules and accurately log vaccine records in the EHR.
• Maintain patient charts in CharmHealth EHR and collaborate with staff using Google Workspace tools.

Required profile

• Direct front‑desk experience in a U.S. pediatrics practice.
• Proficiency with CharmHealth EHR and Spruce communication tools.
• Hands‑on experience with DocuSign, Google Docs, Google Sheets, and Google Meet.
• Strong familiarity with pediatric vaccine tracking and accurate data entry.
• Excellent verbal communication and a warm telephone manner for families.

Required skills

• CharmHealth EHR
• Spruce communication platform
• DocuSign
• Google Docs
• Google Sheets
• Google Meet