Bilingual Call Center Agent (English & Spanish) – Work From Home

About the role

Calls Experts is seeking a bilingual Customer Service Agent to handle inbound and outbound calls remotely for the US and Canadian insurance market. The role involves qualifying leads, resolving client queries, and maintaining accurate online records.

Key responsibilities

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects and resolve client queries
• Prepare customer spreadsheets and maintain online records

Required profile

• Strong internet connection (fiber‑optic) and ability to work 9‑hour shifts, 5 days a week (9 AM – 6 PM EST)
• Excellent command of both English and Spanish
• Ability to handle objections, use persuasive skills and engage in small talk
• Thrives in a fast‑paced virtual environment with a strong work ethic
• Willingness to learn and grow

Required skills

• Laptop/Desktop with CPU benchmark score of 6,000+ and at least 12 GB RAM
• Runs Windows 11 or recent macOS (Apple M1 chip or newer)
• Proficiency with communication tools