Remote Service Coordinator (Dispatcher)

About the role

A remote Service Coordinator is hired by WorkBetterNow to schedule, coordinate and support service operations so that service delivery is timely and efficient. The role suits professionals in LATAM with advanced English (C1/C2) who want a full-time position with a US-based company. Duties vary with each client's needs.

Key responsibilities

• Schedule and coordinate service appointments, work orders and technician dispatching
• Act as the main point of contact for clients on service requests and updates
• Create, assign and manage work orders in service management systems
• Track service jobs to ensure timely completion and follow-ups
• Communicate with field technicians to coordinate schedules and resolve issues
• Maintain accurate records of service activities, invoices and documentation
• Handle customer inquiries, complaints and service concerns professionally
• Monitor service performance and ensure SLAs are met
• Generate reports on service operations and performance metrics
• Coordinate parts, materials or equipment needed for service jobs
• Support continuous improvement of service processes and workflows

Required profile

• Bachelor's degree in Business Administration or a related field (or equivalent experience)
• 2+ years of proven experience in service coordination, dispatch or administrative roles
• Advanced English at C1 or C2 level
• Organized, customer-focused, able to work in a fast-paced environment and manage multiple priorities

Required skills

• Experience with scheduling or CRM/dispatch systems (preferred)
• Strong organizational, multitasking, communication and customer service skills

What we offer

• Pay starting at $1,200 USD per month, rising to $1,340 after 1 year, $1,480 after 2 years, $1,540 after 3 years and $1,600 after 4 years, with two annual adjustments
• $50 wellness bonus after 3 months
• 100% remote work, 18 paid vacation days plus U.S. federal holidays
• Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
• $50 one-time Client Growth Bonus for every new hire added to the supported business
• Dedicated Talent Coordinator and monthly team activities