Customer Service Agent – León

About the role

Concentrix Nicaragua is looking for a motivated Customer Service Agent to join its team in León. In this role you will be the first point of contact for customers, delivering prompt and accurate assistance through phone, chat or email.

Key responsibilities

• Answer inbound calls, messages and emails from customers with inquiries or requests.
• Provide clear, timely solutions and information.
• Document each interaction accurately in internal systems.
• Maintain a professional and friendly demeanor at all times.

Required profile

• High school diploma or equivalent.
• Strong oral and written communication skills in Spanish.
• Basic proficiency with digital tools and computer applications.
• Empathetic attitude with a strong focus on customer satisfaction.
• Availability to work rotating shifts.

Required skills

• Basic computer literacy.

What we offer

• Competitive base salary.
• Job stability.
• Positive work environment.
• Real opportunities for career growth.