Appointment Setter

About the role

The Appointment Setter position is a full‑time, on‑site role based in Managua. The primary focus is to contact prospects and existing leads, engage in clear and professional conversations, and set qualified appointments for the sales or account‑management teams. This role also involves maintaining accurate records in the company’s CRM and supporting overall lead conversion efforts.

Key responsibilities

• Manage appointment calendars, confirm bookings, and reschedule as needed while keeping the schedule up‑to‑date.
• Enter and update prospect and appointment data accurately in the CRM and related systems.
• Follow established scripts and workflows to ensure consistent communication with leads.
• Conduct basic lead qualification to identify prospects ready for sales engagement.
• Provide courteous customer service in every interaction, addressing questions and concerns promptly.
• Collaborate with sales and account‑management teams to improve conversion rates and share feedback.
• Report recurring issues or patterns in lead responses to help refine outreach strategies.
• Maintain detailed records of all calls, outcomes, and follow‑up actions.

Required profile

• Strong appointment‑setting and scheduling abilities with a focus on calendar accuracy.
• Experience in lead generation and basic qualification of prospects.
• Excellent written and verbal communication skills in English; Spanish fluency is a plus.
• Solid customer‑service orientation, able to handle questions and resolve concerns professionally.
• High attention to detail, reliability, and ability to follow documented processes.
• Previous experience in sales support, call‑center environments, or appointment setting is advantageous.

Required skills

• Proficiency with CRM tools for data entry and tracking.
• Competence in using standard office software (e.g., spreadsheets, word processors).