Remote Property Maintenance Coordinator

About the role

Better is looking for a detail-oriented, proactive Maintenance Coordinator to run a smooth and efficient maintenance process that improves the experience of property owners and tenants. The role is remote and requires proven experience in maintenance coordination and property management; only candidates with such experience will be considered.

Key responsibilities

• Receive, document and manage work orders, and communicate with vendors, owners and tenants by phone and email
• Schedule, coordinate and follow up on service requests and work order completions
• Review and attach invoices to work orders and ensure maintenance stays within timelines
• Schedule and run inspections and semi-annual property surveys
• Manage vendor onboarding, keep vendor records up to date and build relationships with vendors
• Provide customer service to residents, owners and team members, qualify work orders and follow up consistently
• Work with the internal team and align with company procedures and property management best practices

Required profile

• At least 2 years of experience handling maintenance requests (a must)
• Solid knowledge of property management or maintenance coordination
• Experience with property management software such as Rentvine, Aptly, AppFolio or Propertyware
• Strong English verbal and written communication with tenants, vendors, owners and staff
• Reliable, organized and self-directed with strong follow-through

Required skills

• Interpreting maintenance scopes, estimates and invoices
• Troubleshooting common maintenance issues
• Decision-making and prioritization under pressure

What we offer

• Full-time work, Monday to Friday
• Pay of $10 to $12 per hour depending on experience