Property Damage Specialist, Personal Injury (Remote, Independent Contractor)

About the role

Arvenda, a staffing company connecting Latin American professionals with U.S.-based law firms, is recruiting two Property Damage Specialists for a U.S.-based personal injury law firm. You will manage the property damage part of each client's case as a courtesy extension of the injury claim, at no charge to the client. The work requires fast first contact, steady follow-up and an active working diary from case assignment until resolution, speaking directly with clients, adjusters, rental companies, tow yards and collision shops. The position is full-time, remote and open to candidates based in Latin America.

Key responsibilities

• Contact clients and adjusters within 24 hours of case assignment and follow up until the claim is resolved
• Coordinate repairs, rental setup, tow yard releases and vehicle inspections
• Explain coverage options, deductibles and repair paths, and request photos and confirmation of whether the vehicle is drivable
• Confirm liability, policy limits and coverage concerns with adjusters, and request estimates and total loss evaluations
• Review total loss evaluations against NADA values and comparable listings to support a higher valuation
• Run 90-day case reviews and advance the diary in 30-day intervals until each claim is resolved
• Follow up every two weeks on repairable vehicles and stay in daily contact on total loss vehicles
• Track rental cutoffs and follow up on settlement payments, deductible reimbursements and loss of use
• Pursue GAP coverage, diminished value claims and maintenance contract refunds where applicable
• Work with intake on the withdrawal process when there is no coverage and guide the client on next steps

Required profile

• Experience managing property damage claims, in a personal injury law firm or an insurance setting
• Well-spoken English and great people skills, since you will talk with clients, adjusters and vendors every day
• Bilingual in English and Spanish, written and spoken
• Ability to work independently in a fully remote environment
• Nice to have: experience with Florida personal injury cases and experience negotiating with insurance adjusters

Required skills

• Working knowledge of repairable vehicles, total loss, rental, loss of use, GAP, diminished value and deductible reimbursement
• Strong follow-up discipline and diary management
• Ability to manage a high case volume with competing priorities and strict timelines

Compensation is $1,100 to $1,200 USD per month. To apply, submit a short one-minute video introduction in English describing your property damage experience and why you are a strong fit, along with your CV; applications without a video will not be reviewed.