People Operations Manager – Managua Hub

About the role

Remitly is seeking a People Operations Manager to lead the Managua hub. You will own the end‑to‑end employee lifecycle, ensure data integrity in Workday, and champion a safe, high‑performing workplace.

Key responsibilities

• Execute onboarding, change, and off‑boarding transactions accurately and on schedule.
• Maintain Workday as the single source of truth, guaranteeing clean payroll inputs.
• Provide regional health & safety support and ensure compliance.
• Manage service levels, case quality, and the overall employee experience for the hub.
• Hire, coach, and develop a high‑performing People Ops team in Managua.
• Lead cross‑functional projects to resolve complex escalated cases end‑to‑end.
• Identify and implement Kaizen‑style process improvements, leveraging data and trends.
• Partner with People Technology & Services on testing, automation, and new business processes.

Required profile

• Proven leadership experience in HR or People Operations, preferably managing a team.
• Strong communication skills with the ability to guide change and foster an inclusive culture.
• Data‑driven mindset, comfortable tracking metrics and making decisions based on trends.
• Excellent organizational abilities to manage multiple priorities and meet SLAs.
• Commitment to continuous improvement and operational excellence.

Required skills

• Workday