Leasing Associate (Contractor)

About the role

Hemlane is a real estate technology platform for long-term rentals that helps rental owners find tenants and manage their properties remotely. As a Leasing Associate, you are the first point of contact for prospective tenants, answering questions, booking and confirming showings, preparing lockboxes and keeping listings up to date. This is a high-volume, phone-and-message contractor role, suited to someone with a customer support or call center background; no property management experience is needed, and full paid training is provided.

Key responsibilities

• Answer tenant messages and inquiries, with a target of about 225 messages per week per person
• Make and return calls (confirmations, follow-ups, missed calls, voicemails) and call new inquiries, with a target of about 200 calls per week, around 4.5 hours of call time per week
• Book and confirm showings, and follow up before and after
• Order lockboxes, handle lockbox transfers and check access instructions before a showing goes live
• Turn listings on and off the market to match real availability
• Handle simple owner questions yourself and pass complex ones to a Leasing Coordinator with clear notes
• Leave notes in the system so colleagues can pick up where you left off

Required profile

• 1+ year in a customer support, call center or other high-volume customer role
• Clear spoken and written English, easy to understand on the phone
• Comfortable working a queue and following scripts and processes
• Reliable, comfortable learning new software quickly and open to feedback

Work conditions

• Shifts: 8:00am-5:00pm, 9:00am-6:00pm or 10:00am-7:00pm (daylight saving November 1st - March 12th 2027)
• Weekend shifts on rotation, as the department is open 7 days a week
• Weekly scorecard covering messages answered, calls made and time on calls, and tasks completed on time, reviewed in a weekly 1:1
• Consistent performers can move into a Leasing Coordinator role