Intake Specialist (Bilingual English/Spanish) - LATAM

About the role

HireHawk connects top global talent with U.S. companies, and is looking for a detail-oriented, empathetic Intake Specialist to be the first point of contact for prospective clients. This is a long-term, full-time remote position within Recruitment Ops, where you will handle inbound inquiries, gather key information and make sure the client's first impression of the company is smooth and professional.

Key responsibilities

• Handle inbound calls, emails and/or chats from prospective clients
• Conduct initial intake interviews and gather relevant information
• Document client details accurately in the CRM or internal systems
• Assess inquiries and route cases to the appropriate team
• Follow up with leads to complete the intake process
• Maintain professionalism and empathy in all interactions and meet response time and conversion KPIs

Required profile

• Minimum of 2 years of professional experience as an Intake Specialist
• Fluent verbal and written English and Spanish
• Working knowledge of personal injury legal terminology and standard intake procedures
• High school diploma or equivalent
• Reliable high-speed internet and availability to work consistently during U.S. time zones
• Commitment to confidentiality and adherence to legal and ethical professional standards

Required skills

• Proficiency with CRM or legal case management software
• Strong organization and attention to detail in documentation and client information management
• Ability to manage multiple client inquiries at once in a high-volume, fast-paced environment

What we offer

• Access to a $200K+ perk marketplace with discounts on 150+ global services
• Option to withdraw up to 50% of approved earnings before payday