Debt Recovery Specialist - U.S. Accounts (Remote, LATAM)

About the role

This is a remote, phone-based debt recovery job for U.S. accounts, based in Latin America. You call customers who owe money and negotiate a payment date. Most of the day is outbound calls, with email used only to back up the calls.

Key responsibilities

• Call overdue U.S. accounts and explain the balance
• Listen to the reason for non-payment and ask for a specific payment date
• Follow up on unpaid promises made the day before
• Log every call and every commitment, and send short confirmation emails

Required profile

• Experience making real collection calls, such as credit cards, loans, auto, BPO collections or business invoices
• Spoken English that holds up in a firm conversation with a U.S. customer
• Ability to follow through on commitments (e.g., "call me next week")
• Stable employment history, around a year or more per role
• Full-time availability during U.S. business hours
• Background mainly in inbound customer service, retention or sales, or AR/billing done by email, is not a fit

What we offer

• $1,300-$1,600 per month, depending on experience and proven collections expertise
• Clear targets and direct coaching
• 100% remote work

To apply, send your résumé in English, listing the month and year for each job, and for each collections role state what was collected and roughly how many calls were made per day.