Human Resources Specialist

About the role

The Human Resources Specialist supports HR practices and objectives that build an employee-oriented, high-performance culture focused on quality, productivity, standards, goal attainment and workforce development. The incumbent performs HR duties professionally and works closely with the HR team to support designated sites, covering employee relations, performance management, training, policy implementation and employment law compliance.

Key responsibilities

• Develop, support and ensure compliance with policies and procedures.
• Assist in orienting new support staff on the code of conduct and disciplinary hearing process.
• Work with program and department leads on disciplinary actions: preparing documents, investigating offenses, scheduling and chairing hearings, and delivering outcomes.
• Ensure employees know company policies and procedures, and regularly audit disciplinary cases and verdict letters.
• Ensure adherence to IBEX policies and safety procedures.
• Manage leaves of absence with department management, and handle employee relations concerns, counseling and interviews as needed.
• Maintain compliance with the Labor Ministry and prepare reports in Excel using data from BPO, PBI or other internal systems.

Required profile

• Bachelor's degree in HR or its equivalent.
• At least 2 years of HR experience.
• Experience handling labor relations in a BPO or call center is a plus.
• Strong advocacy and conflict resolution skills, and excellent written and oral communication.
• High level of confidentiality, accuracy and attention to detail; able to work in a multi-tasked environment.

Required skills

• Proficiency in Microsoft Office (Excel, Word and PowerPoint).
• Experience creating and processing employee cases, notices and internal labor processes.