Debt Collection Call Center Agent

About the role

The role involves contacting customers who are in arrears and negotiating payment agreements. You will work in a call‑center environment, applying the company’s collection methodology to recover outstanding debts while maintaining a respectful and professional approach.

Key responsibilities

• Contact delinquent customers by phone to discuss their overdue balances.
• Negotiate and secure payment agreements following established collection strategies.
• Rehabilitate accounts in arrears to improve portfolio performance.
• Adhere to the prescribed call script and collection methodology.
• Maintain up‑to‑date individual records that demonstrate compliance with internal processes.

Required profile

• Strong customer service orientation.
• Minimum of 1 year experience in debt collection or a related field.
• Proven ability to meet quality standards in collection activities.
• Excellent negotiation, communication and problem‑solving skills.
• Result‑driven attitude with a professional personal presentation.

Required skills

What we offer

• Competitive base salary.
• Attractive commission plan.
• Life insurance coverage.
• Positive work environment with opportunities for growth.
• Continuous training and professional development.