Debt Collection Call Center Agent
Grupo Ficohsa HN · Managua
Descripcion del puesto
About the role
The role involves contacting customers who are in arrears and negotiating payment agreements. You will work in a call‑center environment, applying the company’s collection methodology to recover outstanding debts while maintaining a respectful and professional approach.
Key responsibilities
- Contact delinquent customers by phone to discuss their overdue balances.
- Negotiate and secure payment agreements following established collection strategies.
- Rehabilitate accounts in arrears to improve portfolio performance.
- Adhere to the prescribed call script and collection methodology.
- Maintain up‑to‑date individual records that demonstrate compliance with internal processes.
Required profile
- Strong customer service orientation.
- Minimum of 1 year experience in debt collection or a related field.
- Proven ability to meet quality standards in collection activities.
- Excellent negotiation, communication and problem‑solving skills.
- Result‑driven attitude with a professional personal presentation.
Required skills
What we offer
- Competitive base salary.
- Attractive commission plan.
- Life insurance coverage.
- Positive work environment with opportunities for growth.
- Continuous training and professional development.
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Publicado hace 1 mes
Expira en 3 semanas
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Grupo Ficohsa HN
Managua
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