Client Service Specialist

About the role

As a Client Service Specialist, you will be the first point of contact for discerning clientele, delivering a seamless, white‑glove experience that sets French Florist apart. You will handle high‑volume inquiries, resolve issues promptly, and help clients create unforgettable floral moments.

Key responsibilities

• Serve as primary contact for client inquiries via phone and email, embodying warmth and professionalism.
• Manage 40–60+ client interactions per shift across multiple channels while maintaining quality and accuracy.
• Guide clients through product selection, custom arrangements, and order placement with a consultative approach.
• Resolve concerns swiftly, document interactions, and meet client satisfaction standards.
• Process orders accurately using Zendesk and the order management platform, schedule deliveries, and collaborate with shops and internal teams via Slack.

Required profile

• Minimum 4+ years experience in client service, luxury retail, hospitality, or similar high‑touch environments.
• Exceptional written and verbal communication skills for high‑volume interactions.
• Proven ability to work independently in a fast‑paced environment and handle escalations.
• Strong attention to detail, organization, and follow‑through.

Required skills

• Experience with POS systems and CRM platforms such as Zendesk.
• Proficiency in Microsoft Office, Google Workspace, and Slack.