Legal Assistant - Pre-Litigation Personal Injury (Remote)

About the role

A growing U.S.-based Personal Injury law firm is hiring an experienced Pre-Litigation Legal Assistant to work remotely, based in Latin America (LATAM) or the Philippines. The role covers case management, medical records, insurance correspondence and client communication, and supports attorneys and case managers throughout the pre-suit process.

Key responsibilities

• Monitor case progress, outstanding documentation and deadlines, and keep case files organized from intake through the pre-suit stage
• Request and organize medical records and bills, track treatment updates and help prepare settlement demand packages
• Communicate with insurance companies and adjusters, gather claim details and follow up on pending requests
• Support the preparation of demand letters and settlement documentation, and keep records of insurance communications
• Maintain professional contact with clients, follow up on missing information and flag issues needing attorney attention
• Keep case data current in a CRM or legal case management system, organize digital documents and use Microsoft Office and document management tools

Required profile

• Previous experience with a U.S.-based Personal Injury law firm and hands-on pre-suit case work
• Familiarity with demand preparation and settlement processes
• Strong written and verbal English, excellent organization and attention to detail
• Ability to work independently in a remote environment and handle confidential client information
• Must be located in Latin America or the Philippines

Required skills

• Experience with any CRM or legal case management software
• Proficiency in Microsoft Office
• Preferred: experience with high-volume caseloads, direct communication with U.S. clients and adjusters, and familiarity with digital document management

What we offer

• 100% remote work from Latin America or the Philippines
• Professional development within the U.S. legal industry
• Close collaboration with attorneys and case managers