Customer Service Representative – Remote

About the role

Geeks on Site is looking for a full‑time Customer Service Representative to work from home. You will handle a high volume of inbound calls, provide product and service information, resolve complaints and maintain strong customer relationships.

Key responsibilities

• Answer inbound calls professionally and courteously, following scripts and company guidelines.
• Identify customer needs, provide accurate information or solutions, and log calls in the system.
• Escalate complex technical issues to the appropriate team when necessary.
• Multitask across multiple systems and tools while maintaining organized call logs.

Required profile

• Excellent verbal communication with B2‑level English proficiency.
• High school diploma or equivalent.
• Customer service experience preferred but not required.
• Flexibility to work six days a week within 7 am‑12 am EST.
• Ability to provide a police record and a copy of ID.

Required skills

• Computer literacy and experience with CRM systems.
• Proficiency with Windows 10/11 operating systems.

What we offer

• Competitive monthly pay of $400‑$600 based on experience and location.
• Paid training program and 15 days of PTO per year.
• Remote work from anywhere in LATAM with opportunity for growth in a U.S.‑based tech services company.