Sales Support Representative (Remote, Nicaragua)

About the role

A U.S.-based company is looking for a Sales Support Representative to work fully remotely from Nicaragua, Monday to Friday, 9:00 AM to 4:00 PM EST. The role suits people with sales and/or customer service experience who are confident communicators and can manage leads efficiently. It is primarily sales-focused, with some customer service tasks.

Key responsibilities

• Reach out to leads by cold call and email to start conversations
• Conduct calls and virtual meetings to present and promote products and services
• Build rapport with clients, understand their needs and offer tailored solutions
• Negotiate pricing and terms to close deals
• Maintain consistent follow-up to ensure client satisfaction
• Stay up to date on product details in the catalog
• Track leads, opportunities and activities in the CRM system
• Collaborate with the Sales team to meet goals

Required profile

• Advanced English (spoken, written and listening)
• At least 1 year of experience in sales, customer service or a hybrid role
• Ability to multitask and work independently with initiative and sound judgment
• Nice to have: experience with outbound calls, prior experience supporting U.S. customers, goal-driven mindset or sales training background

Required skills

• Strong computer and system navigation skills; CRM experience preferred
• Positive, professional communication style and fast typing

What we offer

• Fixed monthly base salary and uncapped commissions
• 100% remote work, weekends off, paid U.S. holidays and company closure days (over 4 weeks)
• Short stable Monday to Friday schedule and career growth opportunities
• Direct hire with the company

To apply, send your resume in English; qualified applicants are contacted within 3-5 business days.