Legal Intake Specialist (Remote, LATAM)

About the role

A U.S. law firm is hiring a Legal Intake Specialist through Arvenda, acting as the first point of contact for prospective clients. It is a high-volume, performance-driven, 100% remote position based in LATAM, paid $1,200 USD per month.

Key responsibilities

• Handle incoming calls, emails and web leads with a target 7-second phone answer speed
• Qualify prospects by gathering preliminary details and assessing case viability against the firm's practice areas
• Use consultative sales techniques to guide qualified prospects to formal legal consultations
• Maintain real-time CRM records with interaction notes and pre-consultation documents
• Coordinate initial video consultations so consultants are briefed and clients are ready to join
• Follow up across phone, SMS and email until an engagement letter is signed

Required profile

• Full-time availability on a Tuesday-to-Saturday shift aligned with Central Time
• Direct experience in high-volume inside sales, legal intake or conversion-focused customer service
• Exceptional spoken and written English
• Bonus: prior U.S. law firm experience or familiarity with legal practice management software