Junior Customer Service Representative

About the role

We are looking for a Junior Customer Service Representative to join Prime Landscaping & Snow Removal’s office in Managua. The role focuses on delivering an exceptional customer experience through order processing, communications, and administrative support.

Key responsibilities

• Answer inbound customer calls and emails with professional phone etiquette.
• Enter and process customer orders accurately and promptly.
• Use HubSpot CRM and office tools to manage customer records, track interactions, and assign leads.
• Manage the reception desk, greet visitors, and ensure a world‑class experience.
• Provide executive assistance, including calendar management, correspondence, and meeting coordination.
• Perform general administrative tasks such as document handling, data entry, and monitoring office supplies.

Required profile

• Minimum 1 year of experience in customer service, front‑desk, or administrative support.
• Advanced written and spoken English (C1) and Spanish.
• Reliable punctuality for on‑site work and strong organizational skills.

Required skills

• Hands‑on experience with HubSpot CRM (or similar).
• Proficiency in Microsoft Office Suite.
• Proficiency in Google Workspace.

What we offer

• Full‑time position with a Monday‑Friday schedule aligned with MST.
• Opportunity to work with a fast‑growing US‑based company and gain cross‑functional exposure.
• Dynamic team environment with potential for career growth as the business scales.