HR Administrator

About the role

The HR Administrator provides administrative support to the HR department and helps the team run the HR office efficiently. The role keeps HR matters confidential and accurate, and supports onsite personnel across Operations, Training, Recruitment, Quality Assurance and IT. It is a full-time position.

Key responsibilities

• Support onsite personnel in Operations, Training, Recruitment, Quality Assurance and IT
• Ensure adherence to IBEX policies and procedures and follow safety procedures
• Maintain HRIS data and keep employee personnel files complete and organized
• Assist the HR Manager with external requests from EEOC, unemployment and other government agencies
• Work with the Corporate Benefits team on new hire and life event benefit enrollment
• Manage leaves of absence, including those covered by FMLA and ADAAA, with the leave administration team and department management
• Assist with NEO preparation and facilitation
• Answer basic payroll inquiries and escalate or investigate as needed
• Take part in weekly, monthly and quarterly meetings to ensure HR compliance

Required profile

• Bachelor's degree in Human Resources, Psychology, Business or a related field
• 0-2 years of experience in Human Resources
• Professional experience in a call center environment is a plus
• Knowledge of HR regulatory laws such as FMLA, ADAAA, OSHA, FLSA, ERISA, Worker's Compensation and Title VII
• Excellent written and interpersonal communication skills, attention to detail and multitasking ability
• Strong technical aptitude and ability to work with minimal supervision
• Willingness to travel between sites when necessary

Required skills

• Microsoft Excel, Word and PowerPoint
• HRIS systems