Guest Services Coordinator (Remote, Nicaragua)

About the role

Join a small, dedicated team managing vacation properties across Canada. As a Guest Services Coordinator you will be the primary point of contact for guests, ensuring smooth communication and issue resolution while supporting property operations.

Key responsibilities

• Manage booking communication across multiple channels with guests.
• Answer guest phone calls and troubleshoot issues.
• Coordinate with cleaning staff, assign tasks and track completion.
• Report maintenance problems and follow up with contractors.
• Escalate cases on booking platforms and liaise with case managers.
• Order supplies for properties and update the property management database.
• List new properties on booking platforms and run performance reports.
• Assist with project management for new property onboarding.

Required profile

• Exceptional written and spoken English.
• Strong customer service orientation and ability to solve complex issues.
• Comfort handling stressful situations and adapting to fast‑paced technology environments.
• Positive attitude, willingness to learn and grow.
• Hotel experience is an asset.

What we offer

• Competitive wages.
• Growth opportunities within the company.
• Benefits after six months of employment.
• Supportive, amazing team culture.