Edecán – Customer Service Representative

About the role

We are looking for an Edecán to join our Claims Customer Service Center. The role involves greeting visitors, providing courteous assistance, and guiding them through the claims process to ensure fast and high‑quality service.

Key responsibilities

• Welcome clients entering the claims department and offer a friendly first impression.
• Identify the type of request and direct clients to the appropriate service channel.
• Provide clear information to accelerate response times and maintain service excellence.
• Maintain a tidy reception area and keep client records up to date.

Required profile

• Student in the final years of an Economics or Business Administration program.
• Strong interpersonal skills and a professional demeanor.
• Ability to work in a fast‑paced environment and handle multiple client inquiries.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.