Dispatch Associate

About the role

The Dispatch Associate works on‑site at IBEX Nicaragua (Invercasa) and serves as the nerve centre of daily operations. You will ensure the right technician reaches the right customer at the right time, keeping work orders, schedules, and invoicing flowing smoothly.

Key responsibilities

• Coordinate communication between technicians, customers, and leadership.
• Strategically manage the dispatch board to maximise efficiency and customer satisfaction.
• Anticipate challenges, adjust plans proactively, and think several moves ahead.
• Make routing decisions using knowledge of the service area.
• Balance customer expectations, technician strengths, and company goals.
• Maintain smooth flow of work orders, schedules, and invoicing through technology platforms.

Required profile

• Minimum 2 years of dispatching experience, preferably in HVAC, plumbing, electrical or home services.
• Deep familiarity with the Northern Virginia area (or comparable local knowledge).
• Calm under pressure and able to make quick, effective decisions.
• Strong problem‑solving mindset and proactive attitude.
• Clear, confident communication skills.
• Team‑oriented mindset that values curiosity, ambition, responsibility, and empathy.

Required skills