Remote Customer Service Representative

About the role

Geeks on Site provides nationwide computer repair and technology support for homes and businesses, delivered remotely and on-site. This is a full-time, work-from-home position handling a high volume of customer calls: giving product and service information, following instructions and procedures, resolving complaints and keeping customer relationships through active listening and problem solving.

Key responsibilities

• Answer a high volume of inbound calls professionally and friendily
• Listen actively, identify customer needs and give accurate information or solutions
• Follow call scripts and company guidelines for consistent service quality
• Escalate complex technical issues to the right team
• Maintain accurate and organized call logs
• Multitask while using several systems and tools

Required profile

• B2 English proficiency
• High school diploma or equivalent
• Customer representative experience preferred but not required
• Schedule flexibility to work 6 days a week within 7am - 12am EST hours
• Police record from country of residence and a copy of ID

Required skills

• Excellent verbal communication
• Computer literacy and experience with CRM systems
• Hardware: Windows 10/11 PC or desktop (Mac not supported), 8 GB RAM minimum, SSD 250 GB minimum, USB headset with noise-canceling mic, wired Ethernet connection, stable internet of at least 50 Mbps

What we offer

• Pay of $400 - $600 per month depending on experience and location
• Paid training program
• 15 days PTO per year
• Remote work from anywhere in Latin America
• Growth opportunity with a U.S.-based company