Logistics & Operations Assistant – Afternoon Shift (Remote)

About the role

We are looking for a Logistics & Operations Assistant to support our fast‑growing commercial services company. The role is fully remote, works the afternoon shift (6 AM‑2 PM PST / 9 AM‑6 PM EST), and involves handling administrative and operational tasks across multiple departments.

Key responsibilities

• Execute and monitor administrative tasks across Operations, Billing, and Customer Communication, meeting established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat professionally and promptly.
• Coordinate scheduling, follow‑ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records are organized and accessible at all times.
• Prepare clear, error‑free customer‑facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Perform other related tasks as needed.

Required profile

• Fluent in English (C1/C2) and Spanish.
• 2‑5 years of experience in operations, administrative support, or customer‑facing roles.
• Comfortable working with minimal supervision and managing multiple priorities.
• Ability to make light decisions and adapt to evolving workflows.
• Quiet home office with stable internet (≥10 Mbps down / 2 Mbps up) and backup connection.
• Bachelor's or Associate's degree preferred.

Required skills

• Asana
• Notion
• Trello
• Google Workspace
• Microsoft Office

What we offer

• Hourly rate equivalent to USD $696‑$1,044 per month (experience‑based).
• Annual pay increments and discretionary client bonuses.
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after eligibility).
• Birthday/anniversary bonuses, gym/wellness allowance, unlimited online fitness classes.
• Company events and Christmas celebrations.