Level 1 IT Support Specialist (Remote)

About the role

We are seeking a Level 1 IT Support Specialist to deliver first‑line technical assistance in a Windows‑based, on‑premises environment. The position is fully remote and focuses on helping end users with desktop, printer, software, and network issues while following documented procedures.

Key responsibilities

• Provide technical support for desktop computers, printers, and software applications.
• Manage user accounts, groups, and permissions in Active Directory.
• Support and troubleshoot Multi‑Factor Authentication (MFA) systems.
• Assist with QuickBooks‑related IT problems and general functionality.
• Resolve LAN/WAN networking issues, including routers and firewalls.
• Offer end‑user support for Microsoft Windows and Office products.
• Handle support tickets, prioritising by urgency and impact.
• Work with telephone service providers and manage VoIP systems (preferred).
• Provide assistance in VPN, NOC, and other networked environments.

Required profile

• Previous client‑facing IT support experience.
• Professional‑level English communication skills, both written and verbal.
• Ability to manage multiple tasks and tickets in a fast‑paced setting.
• Strong customer‑service orientation and willingness to follow documented procedures.

Required skills

• Microsoft Windows operating system.
• Active Directory.
• Multi‑Factor Authentication (MFA).
• QuickBooks (IT support context).
• LAN/WAN networking, routers, firewalls.
• Microsoft Office suite.
• VoIP systems and telephone service provider knowledge.
• VPN technologies.
• Network Operations Center (NOC) environment familiarity.

What we offer

• Competitive monthly pay ranging from $1,200 to $1,400, based on experience and English proficiency.
• 100 % remote work arrangement.
• Opportunity to develop skills across Windows, networking, and cloud‑adjacent services.