Electrical Engineer Supervisor

About the role

As a Supervisor of Technical Services at EQUIPSA, you will lead the daily operations of the technical support team, ensuring efficient and high‑quality service delivery to clients in Nicaragua.

Key responsibilities

• Plan, assign, and monitor tasks for the support team.
• Track and resolve incidents, guaranteeing compliance with company standards.
• Assist the team in solving complex technical problems.
• Drive continuous‑process improvement and prepare performance reports.
• Coordinate with other departments to meet client needs effectively.

Required profile

• Proven experience in technical support and incident management.
• Strong supervisory and leadership abilities, including shift and objective management.
• Analytical mindset with solid troubleshooting skills.
• Technical education in engineering, telecommunications, electronics or a related field.
• Excellent teamwork, communication, result orientation and willingness to learn new technologies.
• Knowledge of electrical and mechanical systems.

Required skills

• Electrical systems
• Mechanical systems
• Service management software
• Incident management