Customer Success Associate

About the role

The Customer Success Associate supports an existing customer base, building strong relationships throughout the customer lifecycle while ensuring satisfaction and engagement.

Key responsibilities

• Manage a high volume of customer contacts via phone and email each day.
• Conduct health checks at recurring intervals to gauge product satisfaction and value.
• Document and track qualitative feedback and quantitative measurements through surveys, calls and emails.
• Initiate communication to address customer concerns and roadblocks.

Required profile

• At least 6 months of B2B or B2C sales experience.
• English proficiency at B2 level or higher.
• Prior experience working in commercial or staff teams.
• Proven ability to meet personal and team sales quotas.

Required skills

• Strong knowledge of Microsoft Office programs.
• Experience with Salesforce.com or a similar CRM platform.