Coordinador de Servicio al Cliente

About the role

Grupo Q, a leading automotive company in Central America, is looking for a Customer Service Coordinator to oversee and improve its client‑service operations. The role supports commercial management by ensuring customer satisfaction and loyalty across its sales and service network.

Key responsibilities

• Execute customer satisfaction measurement processes together with post‑sale teams to identify improvement opportunities.
• Supervise reception staff, ensuring compliance with established procedures and performance standards.
• Develop and implement service protocols for all customer‑facing positions, supporting the Q Atento process.
• Coordinate actions to resolve customer complaints and achieve satisfaction.
• Work with the legal department to manage customer claims and minimize legal risk.
• Design and launch customer‑service programs aligned with corporate strategy to foster a service‑oriented culture.

Required profile

• Minimum 2 years of experience supervising or coordinating customer‑service teams.
• Bachelor’s degree in Business Administration or a related field.
• Intermediate proficiency in reading, writing and speaking English.

Required skills

• Proficiency with Microsoft Office (professional level).
• Experience using SAP.
• Familiarity with CRM software.