Client Relations Coordinator – Translation Services

About the role

Rush Translations & Immigrant Services is seeking a proactive Client Relations Coordinator to support the daily operations of its translation department. The role involves managing client orders from request to delivery, ensuring timely and accurate communication, and providing exceptional service throughout the project lifecycle.

Key responsibilities

• Coordinate translation orders from initial request through completion.
• Respond promptly to client inquiries via email and phone.
• Prepare and send accurate quotes and proposals.
• Monitor incoming requests and ensure they are addressed quickly.
• Work with translators and internal teams to meet client deadlines.
• Maintain organized client and project records in internal systems.
• Follow up on pending requests and resolve client issues professionally.
• Support additional administrative tasks within the translation department.

Required profile

• Fluent written and spoken Spanish and English.
• Strong communication and customer‑service orientation.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple requests and meet deadlines.
• Professional, responsive, and dependable attitude.
• Previous experience in client relations, customer service, or project coordination, preferably in translation or language services.

Required skills

• Microsoft Outlook
• Microsoft OneDrive
• Asana
• CRM systems