Billing & Revenue Operations Lead (Remote, LATAM)

About the role

Otte Polo Group, a U.S.-based portfolio of service companies covering technical support, customer experience and third-party logistics, is looking for a Billing & Revenue Operations Lead. This is a hands-on leadership role combining direct team management with active involvement in billing operations, reconciliations, issue resolution and process improvement. It plays a key role in strengthening internal controls, ensuring revenue accuracy and preventing revenue leakage.

Key responsibilities

• Oversee end-to-end billing operations, ensuring accurate, complete and timely invoicing, and maintain hands-on involvement in complex reconciliations and critical billing tasks
• Establish and maintain billing controls, procedures and quality standards
• Identify and prevent revenue leakage, unbilled services and pricing errors, and reconcile operational systems, billing platforms and accounting records
• Collaborate with Accounting on revenue reporting and month-end closing
• Lead and supervise the Billing team, set performance expectations, monitor KPIs and coach the team
• Act as the main escalation point for complex billing issues
• Drive automation initiatives, system enhancements and integrations, and maintain SOPs and internal controls
• Report billing performance and KPIs to Finance and work with Operations, Sales, Accounting and Collections on billing disputes

Required profile

• Bachelor's degree in Accounting, Finance or a related field
• 3-5+ years of experience in billing, revenue operations, accounting or related financial operations
• Previous experience supervising a team or leading billing operations
• Ability to combine hands-on billing expertise with team leadership
• Strong analytical skills, attention to detail and excellent written and verbal English
• Preferred: experience with U.S. companies and remote teams, recurring or high-volume billing, and billing automation projects

Required skills

• Advanced Excel or Google Sheets (pivot tables, lookups, data analysis)
• Experience with accounting, ERP or billing platforms
• Preferred: QuickBooks Online, Zoho Books or similar platforms

What we offer

• 100% remote role (LATAM-based candidates preferred)
• Competitive monthly compensation paid in USD
• Work with an international team and exposure to multiple U.S. entities