Short-Term Rental Virtual Assistant (Smoky Mountains)

About the role

We are seeking an experienced Short-Term Rental (STR) Virtual Assistant to manage vacation rental properties in the Smoky Mountains region (Gatlinburg, Pigeon Forge, Sevierville). The role is fully remote and supports our growing portfolio by handling day-to-day operations and guest communications.

Key responsibilities

• Manage daily operations of STR properties, including reservations, calendars and pricing.
• Respond promptly to guest inquiries, handle check-ins, check-outs and special requests.
• Coordinate cleaners, maintenance vendors and inspectors, and process maintenance tickets until completion.
• Keep listings accurate and optimized across Airbnb, VRBO, Booking.com and other platforms.
• Assist with owner communications and produce operational reports.

Required profile

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge or Sevierville, TN.
• Strong understanding of the Smoky Mountains vacation‑rental market.
• Excellent written and verbal English communication.
• Highly organized, proactive and able to work independently.
• Reliable internet connection and dedicated home office.

Required skills

• Airbnb, VRBO, Booking.com platforms.
• Property management systems such as Hostaway, Guesty, Hospitable, OwnerRez.
• Dynamic pricing tools (e.g., PriceLabs) – preferred.