Representante de Servicio al Cliente

About the role

We are looking for a Customer Service Representative to join our automotive after‑sales team. The role involves handling inbound phone calls, scheduling service appointments, confirming workshop visits and following up with customers after service to ensure satisfaction and promote loyalty.

Key responsibilities

• Answer inbound calls from customers requesting service appointments and confirm workshop dates.
• Perform post‑service follow‑up calls and participate in customer reconquest campaigns.
• Provide telephone assistance in line with company procedures and quality standards.
• Support the post‑sale loyalty program by exceeding customer expectations.

Required profile

• Minimum 1 year of experience in customer service or call‑center environments.
• High‑school diploma; automotive technician training or studies in business administration are a plus.
• Basic proficiency in English (reading, writing and speaking).
• Ability to work under pressure, be proactive and collaborate in a team.

Required skills

• Basic computer literacy.