Recepcionista

About the role

We are looking for a professional and friendly Receptionist to be the first point of contact at IBEX Nicaragua. You will manage phone calls, welcome visitors, and provide general information while supporting all departments with routine office tasks.

Key responsibilities

• Answer all incoming calls, determine the purpose, handle inquiries, and redirect or take messages as appropriate.
• Greet, assist, and direct visitors, employees, and the public, issuing credentials when necessary.
• Maintain an orderly and professional lobby appearance.
• Perform routine administrative duties such as filing, photocopying, and document matching.
• Support special projects and provide assistance to various departments as needed.
• Alert management promptly of security gaps, safety issues, or employee‑relations concerns.
• Stay updated on employee policies and ISMS procedures related to reception and building access monitoring.

Required profile

• Secondary education; business‑related college courses are a plus.
• Strong problem‑solving skills for standardized situations and the ability to escalate issues appropriately.
• Common‑sense reasoning to follow detailed written or oral instructions.
• Effective verbal and interpersonal communication, with good written grammar, spelling, and proofreading.
• Efficient multitasking, detail orientation, and strong organizational and prioritization abilities.

Required skills

• Proficiency in standard office equipment and software for filing, photocopying, and document handling.