Oficial de Call Center – Banca y Tarjetas

About the role

We are looking for a Call Center Officer to join the Digital Services and Support team of a financial institution. The successful candidate will be the friendly and efficient voice for our customers, assisting them with banking and credit‑card transactions while maintaining high standards of quality and brand image.

Key responsibilities

• Answer inbound calls from clients and non‑clients, handling inquiries, complaints, suggestions and operational needs.
• Perform daily operational tasks related to banking and credit‑card services.
• Record daily reports of handled queries for Call Center supervision.
• Actively promote the bank’s products and services during calls.

Required profile

• Student in the final years of Economics, Human Relations or Administrative studies.
• Knowledge of sales techniques and customer service.
• Desirable but not mandatory: up to one year of experience in customer‑service channels.
• Availability to work rotating shifts.

Required skills