IT Support Engineer – Level I

About the role

We are looking for an IT Support Engineer with hands‑on experience in Microsoft technologies and end‑user troubleshooting. The ideal candidate should have a solid understanding of Microsoft 365, Active Directory, Azure, Exchange Online, basic networking, and the ability to resolve printer and desktop issues.

Key responsibilities

• Provide technical support for end users and troubleshoot hardware/software issues.
• Troubleshoot and administer Microsoft 365 applications and services.
• Perform basic administration and troubleshooting of Active Directory.
• Assist with Azure user, access, and configuration‑related issues.
• Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox problems.
• Diagnose and resolve printer and printing‑related issues.
• Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi‑Fi issues.
• Troubleshoot Windows operating system and common application issues.
• Escalate complex technical issues to the appropriate technical team when required.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Required profile

• 1–3 years of experience in IT Support, Service Desk, Desktop Support, or a similar role.
• Hands‑on experience with Microsoft 365.
• Working knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Experience with Exchange Online.
• Strong troubleshooting skills for printers and end‑user devices.
• Basic understanding of networking and network troubleshooting.
• Good communication and customer‑service skills.
• Ability to diagnose issues systematically and work independently.

Required skills

• Microsoft 365
• Active Directory
• Microsoft Azure
• Exchange Online
• Printer troubleshooting
• Networking (DNS, DHCP, TCP/IP, Wi‑Fi)
• Windows operating system