Debt Collector

About the role

Pulse Medical Inc. is seeking a remote Debt Collector to work with existing customers whose accounts are past due. The role focuses on respectful, solution‑oriented communication to help customers bring their balances up to date. This is an in‑house collections position, not a third‑party agency.

Key responsibilities

• Contact customers with overdue payments via phone, email, and text to review balances and payment options.
• Explain invoices, due dates, and next steps clearly and professionally.
• Negotiate realistic payment plans in line with company policies.
• Follow up on broken promises, partial payments, and older accounts to reduce delinquency.
• Document every interaction and agreement accurately in the FillQuick CRM system.
• Flag billing discrepancies or disputes and collaborate with Billing, Customer Service, and Sales teams to resolve them.
• Maintain a calm, empathetic approach while staying firm on expectations.
• Meet daily/weekly collection targets and contribute to overall team goals.

Required profile

• Experience in collections, billing, call‑center, or customer‑service environments.
• Excellent spoken and written English communication skills.
• Strong negotiation ability and objection‑handling skills.
• High attention to detail when handling financial information.
• Comfortable working with numbers, spreadsheets, and CRM/billing tools.
• Resilient, patient, and professional when dealing with upset customers.
• Self‑motivated, organized, and able to manage a high volume of calls and follow‑ups.
• Reliable internet connection, computer, headset, and a quiet workspace for remote work.

Required skills

• FillQuick CRM
• Spreadsheet software (e.g., Excel)

What we offer

• Base salary of USD 500 per month.
• Performance‑based commission on collections with clear targets.
• Fully remote work arrangement.