Customer Service Representative - Remote Call Center

About the role

Veta Virtual is hiring a Customer Service Representative for its own fast-growing call center team. You will be the friendly, professional voice of the businesses you support, answering their calls with warmth and energy. The position is full-time, Monday to Friday, with one 9-hour shift between 9:00 AM and 9:00 PM Eastern Time; candidates must be available for this schedule. Candidates must be currently based in Latin America or Europe.

Key responsibilities

• Manage inbound calls professionally for a diverse range of businesses and professionals, becoming the trusted voice of each client.
• Address callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly.
• Book appointments using user-friendly scheduling tools and transfer calls efficiently, following established protocols.
• Build strong client relationships by understanding their unique requirements and adapting your approach.
• Collaborate with the team to continuously improve service quality.

Required profile

• 2-3 years of proven experience in a similar role, such as customer service, call center or phone-based support.
• Exceptional communication skills with a strong command of English, written and spoken.
• An outgoing, energetic and positive personality, with a strong sense of responsibility and commitment to excellence.
• Quick learning ability and familiarity with AI tools.
• A quiet work environment, reliable equipment and a stable internet connection.
• Availability for the 9-hour Monday to Friday shift.

What we offer

• A fully paid training period.
• Competitive pay based on experience, plus monthly performance and attendance bonuses.
• 20 paid days off per year after the training period.
• Remote work flexibility.
• Career growth opportunities, with regular reviews and feedback.
• A friendly, supportive culture with company-wide and team events.

Applicants are asked to complete a short 2-minute video question during screening, and may be asked about the company's values. Applications are reviewed and candidates are contacted within 1-3 business days.