Customer Engagement Representative – Lead Qualification

About the role

TECNOSOL is seeking a Customer Engagement Representative to manage inbound communications with potential customers across multiple channels. The role focuses on delivering excellent first‑point service, qualifying leads, and ensuring they are efficiently handed over to the sales team.

Key responsibilities

• Respond promptly and professionally to inquiries received via phone, social media, email, and web‑chat.
• Ask key questions to assess customer needs, investment capacity, and interest in solar solutions.
• Enter and keep prospect information up‑to‑date in the CRM system.
• Filter and assign qualified leads to the sales team based on priority and qualification level.
• Provide clear information and guidance to create a positive first interaction with TECNOSOL.
• Analyze inquiry patterns and suggest improvements to boost lead conversion.

Required profile

• Excellent verbal and written communication skills.
• Proactive attitude with a strong customer‑service orientation.
• Ability to organize and handle multiple interactions simultaneously.
• Flexibility to work varied schedules.

Required skills

• Experience with CRM platforms (preferred).
• Proficiency with digital tools, social media, and online communication channels.