CRM Architect

About the role

We are seeking a hands‑on CRM Architect to design, implement, and manage CRM systems for multiple companies, each with distinct business needs. You will work closely with leadership and teams to translate requirements into efficient workflows, automation, and reporting solutions.

Key responsibilities

• Assess each company’s requirements and recommend suitable CRM platforms based on functionality, scalability, integration capabilities, and cost.
• Lead the design, configuration, and rollout of CRM systems, customizing modules, fields, layouts, validation rules, and user permissions.
• Build and maintain integrations with third‑party applications using APIs and ensure data quality and appropriate access controls.
• Develop dashboards and reports aligned with each company’s KPIs and improve lead management, sales pipelines, and customer lifecycle processes.
• Provide ongoing administration, troubleshooting, user training, and documentation, while coordinating projects across multiple businesses.

Required profile

• Proven experience implementing, customizing, and administering CRM platforms.
• Ability to translate diverse business needs into practical, maintainable CRM solutions.
• Strong analytical, organizational, and problem‑solving skills with clear communication of technical concepts.
• Advanced spoken and written English.

Required skills

• CRM platform expertise (e.g., Salesforce, Microsoft Dynamics, or similar).
• API integration development and maintenance.
• Data migration and data quality management.
• Dashboard and KPI reporting creation.
• Automation and low‑code/no‑code workflow design.