Bilingual Medical Administrative Coordinator

About the role

The company is a U.S.-based healthcare support organization that provides remote administrative assistance to medical practices. As a Bilingual Medical Administrative Coordinator you will support U.S. healthcare teams with patient documentation, insurance coordination, and provider credentialing while working remotely.

Key responsibilities

• Maintain and update patient demographic and clinical information in EMR/EHR systems, ensuring accurate documentation.
• Verify patient insurance eligibility, submit prior authorizations, and follow up on denials or appeals.
• Coordinate prescription refill requests and communicate with pharmacies.
• Assist with provider enrollment and credentialing on platforms such as CAQH, tracking licenses, DEA registrations, and malpractice insurance.
• Communicate professionally with patients, providers, insurers, and pharmacies while protecting confidential health information.

Required profile

• At least 1 year of experience in medical administration, virtual healthcare assistance, or related roles.
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken.
• Availability to work U.S. business hours.
• Ability to work independently in a fully remote environment.

Required skills

• Experience with insurance eligibility verification and prior‑authorization processes.
• Familiarity with EMR/EHR systems.
• Knowledge of provider credentialing platforms (e.g., CAQH) and U.S. insurance programs (Medicare, Medicaid, commercial).
• Understanding of HIPAA and healthcare documentation standards.